Support reply time and Zelun service status

The Support page shows Zelun's typical reply time when there are enough recent answered conversations to calculate it. It is the measured middle reply time over the last 30 days, rounded into a readable range. It is not a guaranteed response deadline.

The public status page at https://status.zelun.io shows whether Zelun's key services are operating and reports active incidents and recovery.

Open Support for help with your account or the public status page when Zelun may be unavailable.

Read the measured reply range on Support, start a conversation when you need help, and use the status link to follow an active incident.

Clients do not see your support conversations. They may use the public status page to understand a broad service incident.

• Reading the typical reply range as a guaranteed deadline.
• Repeatedly sending the same question instead of keeping it in one conversation.

See the support assistant overview.