Ask the Admin support assistant how to set something up

The Admin support assistant is a chat box inside the admin where you type a question about setting up Zelun, such as how to configure a cancellation policy, and get a short answer. It uses an AI model, but it does not answer from its own general knowledge. It answers only from Zelun's own help articles. When those articles do not cover your question, it says it does not have information on that topic instead of guessing.

It is read-only. It never changes a setting, never sends a message to anyone, and never looks at your shop's own data, such as your appointments, Clients, staff records or money. It only sees the question you type and the help articles. If you ask it to change something for you, it can only tell you where to make the change yourself.

The assistant is meant for questions about how to use the admin. It does not give business advice, and it does not answer about other businesses.

1. You need to be signed in to the admin as an owner of the company. If you manage more than one company, the assistant first asks you to choose which one you are asking about.
2. The assistant only works when Zelun's answering service is connected. When it is not, the screen says the support assistant is unavailable, and you can still send your question to the support team (see the steps below).
3. A person should always check the answer against the screen in front of you. The assistant is a shortcut to the help articles, not a replacement for them, and it can be wrong or out of date.

Ask a question

1. Ask from any screen: press Ask about the admin, the button in the bottom-right corner, and a small chat opens. Type your question in the Ask a question... box and send it. Answers show the Source article, and the chat repeats that it only answers and never changes settings or messages clients for you. Press Close to put it away.
2. For the full page, press Open full support and your conversations in the small chat, or open Support in the Setup group of the side menu. The page is titled Support: the assistant is on the left and Your conversations with support is on the right.
3. On the Support page, type your question in your own words in the Question box. Keep it to one topic. The box has a length limit.
4. Press Ask. While it works the button reads Thinking….
5. Read the answer. It is written in the language your admin is set to. See the interface language article if you want to change it.
6. Under Relevant screens, press a link to jump straight to the screen the answer mentions. Under Help center, press Read the full article to open the full help article in a new tab. Either list can be missing when the answer has nothing to point to.

When the answer did not help

1. Under the answer, next to Was this helpful?, press Yes, or No - talk to a person.
2. If you pressed No - talk to a person, a box opens with the text "Need a person? Send this to Zelun support." Your question is already filled in. You can edit it and add detail.
3. Press Send to support. Nothing is sent until you press this button.
4. Zelun support replies in a conversation, and also by email. Your conversations are listed on the right of the Support page, each marked Waiting for support, Support replied or Closed. Pick one to read it and answer in the Reply to support... box. Press New to start from the assistant again.

The same box appears on its own, without you pressing No - talk to a person, when the assistant says it has no information on your topic or when it is unavailable. You can have only a few conversations open at once; wait for a reply or add to one that is already open.

Your Clients never see this assistant. It lives only in the admin and nothing it says is sent to them. If you send a question to Zelun support, that conversation is between you and the support team.

• Asking it to do something for you. It cannot change settings, send messages or look up your appointments or Clients. Ask how to do it, then do it on the screen it points to.
• Asking about your own numbers. Questions such as why one particular booking was not refunded need your actual data, which the assistant cannot see. It gives general guidance from the help articles or says it does not know. Use the support box for questions about a specific case.
• Asking for business advice. Pricing strategy, marketing ideas and similar questions are outside what it answers.
• Trusting the answer without checking. Always confirm the steps on the real screen before you change a setting that affects your Clients or your money.
• Writing several questions in one message. One topic per question gets a clearer answer.
• Expecting a reply instantly from a person. Messages sent to support are answered in the conversation and by email, not in the chat box.

The assistants overview, the interface language article and the data assistant article are linked below.