Understand account alerts and check if a reminder reached a client

Zelun tells you when something about your account needs attention, so you do not find out from a missed payout or a client who never got a message. Alerts appear as an amber banner at the top of the screen for the location you are working in. There are three kinds:

• Subscription payment past due. The banner reads that your subscription payment is past due and asks you to update your payment method to avoid interruption.
• Payouts blocked. The banner says payouts are blocked for this branch and asks you to check your Stripe account for the action it needs. This applies to shops that have connected a Stripe account to receive client payments.
• Messages to a client keep failing. The banner says recent notifications to a client have repeatedly failed to deliver and asks you to check their contact details. It appears after several sends to the same client fail one after another. A single failed message does not raise it.

Separately, for each appointment you can open Delivery status to see whether the reminders and confirmations tied to it were sent.

1. Alerts and delivery status show only your own company's information.
2. To check delivery you need an appointment in the appointment book. Messages that went out through WhatsApp, email or SMS are listed by channel.
3. A banner needs no setup. To choose who else is told, see Notification settings in the Catalog section of your company page.

Read and act on an alert

1. When the banner appears, read which of the three messages it shows. It stays while the problem is active and disappears once it clears.
2. For a past-due payment, update your payment method under Billing for your company.
3. For blocked payouts, open your Stripe account and complete whatever it asks for.
4. For repeated delivery failures, open the client's record under Clients and correct their email address or phone number. The banner shown to you does not say which client, so check clients you recently messaged.

Choose who is notified

1. Open My business and find Notification settings under Catalog.
2. For each topic, such as Subscription payment failed, Payouts blocked or Client messages failing to deliver, choose who is told and whether it is In the app or by Email. The owner is told by default.
3. The bell labelled Notifications shows these alerts too, and you can use Mark all as read.

Check whether a reminder reached a client

1. Open the appointment in the appointment book.
2. Press Delivery status.
3. Read the table. Each row shows the Channel, the Status and the Sent at time. If nothing was sent yet, you see "No notifications sent for this appointment yet."
4. The status is one of Sent, Failed, Skipped or Undeliverable. A failed reminder and a later successful confirmation appear as separate rows, so you can tell them apart.

• Clients never see the banner or the delivery table. These are for you.
• The indirect effect is the point: a client whose messages fail will miss reminders and confirmations. Fixing their email address or phone number, or the account problem, restores what they receive.
• A blocked payout is a problem with money reaching you, so fix it promptly. This article does not describe any change to what clients can book.

• Assuming a message arrived because nothing complained. Check Delivery status on the appointment.
• Reading Skipped or Undeliverable as the same thing as Failed. Each is shown separately. Undeliverable usually points to a bad contact detail, so check the client's record.
• Ignoring the banner because it only shows once. It shows on every screen for that location until the problem is fixed.
• Waiting for a warning before a payment method expires. The banner you see appears when the subscription payment is already past due, so keep your payment method current.
• Looking at the wrong location. Alerts are per location. Switch location to check another.

Articles about branch settings and locations are linked here.