Account credit: money a client keeps with you

Account credit is a balance of money a client has already paid you and chose to keep with you. It is kept per client for your business, with a record of every change. It is not a discount you gave. It is their money, held as credit.

Credit comes from a returned deposit. A client who is offered their deposit back can choose to keep it as credit, and you can add a bonus for choosing that. Credit is also added without a bonus when a deposit cannot be refunded to the way it was paid and the client did not choose, or when a refund fails.

The client's own money never expires. A bonus can expire after the number of days you set, and the client is told before they choose. When credit is spent, bonus that is about to expire is used first, then their own money, then any bonus that does not expire.

Credit is spent automatically at checkout, before referral credit and loyalty points. Zelun does not hold your funds. The money was collected through your connected payout account, the platform fee applied when it was first paid, and keeping it as credit does not move it anywhere.

1. Connect payouts for the location and offer deposits. See the articles on payouts and deposits and on what happens to a deposit.
2. Decide whether to offer a credit bonus and whether it should expire. Both are set on the location's Payments card, under Deposits, saved cards and credit.

Offer a bonus

1. Open My business and find Payments under Billing. On the location's card, find Deposits, saved cards and credit.
2. Enter Credit bonus (%) from 0 to 50.
3. Enter Bonus expires after (days) from 30 to 365, or leave it empty for no expiry. A change applies to bonus added after you save it.
4. Press Save.

Spend credit at checkout

1. Check out the visit as usual. If the client has credit, it is applied before referral credit and loyalty points.
2. If you reverse the checkout, the credit that was spent is returned to the client.

Read the numbers

1. Open Reports for the location and find Deposits and credit.
2. Issued is credit added in the period, with the bonus included. Spent at checkout is what was used. Bonus spent (a cost to you) is the bonus clients used, which is money you gave away. Bonus expired is bonus that lapsed unused.
3. Credit still owed to clients is the credit earned at this location up to the end of the period. It can be negative when clients spend credit at another location of your business, because credit belongs to the business, not to one location.

On their personal booking page, under Your account credit, they see their balance, how much of it is bonus and how much of that expires, and their recent changes with dates. If your location offers wallet passes, the credit also shows on their pass, and a client with credit can add a pass that shows only the credit. The pass is updated when the balance changes.

• Treating credit as a gift. It is the client's own money. Only the bonus is yours to give and to expire.
• Expecting a bonus on a default conversion. When a deposit becomes credit because the client did not choose, no bonus is added.
• Reading a negative balance on the report as a mistake. It means clients spent credit at another location of your business.
• Changing the expiry and expecting old bonus to change. A new expiry applies to bonus added afterwards.

The linked articles cover what happens to a deposit, packages and the wallet pass, checkout, and saved cards.