The data assistant is for Zelun's team, not for shops

Zelun has an AI assistant that answers open questions about a company's data, such as booking counts or the delivery status of messages. It is not available to shops. It lives only in a separate console used by Zelun's own operations team, and only a platform operations account can open it. There is no screen for it in your admin, and you cannot switch it on.

You may still want to know how it works, because it can matter to your privacy. This is how the team's version is limited:

• It can only read through a fixed set of narrow, read-only lookups, such as booking counts, message delivery status and masked contact fields. It has no open access to the database. If a question needs a piece of data that none of those lookups can produce, it declines instead of making an answer up.
• Personal details are masked by default. A client's phone number, for example, shows only its last digits. The assistant prefers totals, such as a count of visits, over named records when a total answers the question.
• Showing a masked value in full needs a written reason, and each such request is recorded in an access log that other team members can review. Only one value can be revealed per request.
• It does not answer questions about a company's payments or subscription status. It sends the team member to another screen for those.

Because it is an AI model, a person on the team must check what it says before relying on it.

Nothing to set up. If you want answers about your own business, use the tools you already have: the Reports screen, the appointment book and the Clients list, or ask the Admin support assistant how to find something.

There are no steps for shops. For help with a specific problem, open Support, ask the Admin support assistant, and press No under an answer that did not help to send your question to Zelun support.

Clients never see this assistant. It is not shown on the booking page or in any message.

• Looking for it in your admin. It is not there, and it cannot be turned on from your account.
• Asking the Admin support assistant to look up your data. That assistant is read-only and cannot see your appointments, Clients or money either.
• Assuming Zelun support sees everything unmasked. Personal details are masked by default, and showing one in full needs a recorded reason.

The assistants overview, the Admin support assistant article and the reports article are linked below.