Send a gift or redeem one you received

You can pay for a service and send it as a gift to someone else's phone number. They get a text message with a link, and when they book that service, the gift is applied automatically.

To send a gift

• You must be signed in. If you are not, the button reads Sign in to send a gift.
• Have the recipient's phone number ready, and check it carefully. A gift sent to the wrong number cannot be recovered.
• You cannot send a gift to your own number.
• Gifts are sent from the page where you manage an appointment, for the service of that appointment. If you do not see the option, the business has not turned it on, or you have not opened that page.

To redeem a gift

• Open the link from the text message you received.
• Sign in with the phone number the gift was sent to.

Send a gift

1. Open your appointment management page and sign in if asked.
2. Press Send as a gift.
3. Type the Recipient's phone number and double-check it.
4. Press Continue to payment.
5. Enter your payment details on the screen shown, then press Pay and send gift.
6. You will see Gift sent! The recipient gets a text message with a link to redeem it.

Redeem a gift

1. Open the link in the text message. The page reads You've received a gift!
2. Press Sign in to send a gift if you are not signed in (this is the page's sign-in button).
3. If you like, type Your name.
4. Press Continue to payment (on this page it simply continues the redemption; you pay nothing).
5. The page shows Your gift: with the name of the service.
6. Book that service on the business's booking page, using the same phone number.

• For a service gift, the discount is applied automatically when your appointment for that service is checked out. The page says: book the gifted service and the discount is applied automatically at checkout. A gift only applies to the service it was bought for.
• If the gift was a package, it is added to your account right away.
• A gift can be used only once.
• The person who bought the gift does not see your appointment details.

• This gift was sent to a different phone number than the one you're signed in with. Sign in with the number that received the text message. Ask the sender which number they used.
• We couldn't find this gift. The link may be invalid. Open the link again exactly as it came in the message. If it still fails, ask the sender to check it.
• This gift has already been redeemed. It was already used and cannot be used again.
• This gift has expired. Gifts that are not redeemed in time stop working. Ask the sender or the business what can be done. Do not assume a refund will arrive.
• You can't send a gift to your own phone number. Use the recipient's number.
• You've reached the gift-purchase limit for now. Try again later.
• We couldn't send the gift. Please try again. Your gift was not sent. Check your payment details and try again.
• The gift does not apply to a different service from the one it was bought for. Book the gifted service.

Read about signing in and about booking an appointment.