Messages and notifications about your appointment

After you book, the business keeps you informed about your appointment. You may get a message when it is booked, a reminder about a day before it starts, and a message if it is rescheduled or cancelled. Messages come from the business, by the channels you agreed to.

• Email is sent if you gave an email address. The booking email includes your manage link, a map link and a file to add the appointment to your calendar. If you reschedule, the new file updates the same calendar entry.
• WhatsApp is sent only if you ticked Send confirmations and reminders on WhatsApp (optional) when you booked.
• SMS may be sent to your phone number if you allow it and the business can send it. If WhatsApp cannot be delivered, a text message may be sent instead, once.
• Which channels you get also depends on what the business offers. Messages never include private notes the business keeps about you.

See your notifications on the booking page

1. Sign in on the booking page (see the article on signing in).
2. Press the bell. Its number shows how many notifications you have not read.
3. Read the list under Notifications, newest first. Each entry says what happened and when.
4. Press an unread entry to mark it as read, or press Mark all as read.
5. If the list is empty, it says No notifications yet.

See one appointment's history without signing in

1. Open the manage link from your confirmation.
2. If there are entries, a Notifications section lists what was sent about that appointment, such as booked, rescheduled, reminder and cancelled.

Reply to a message

If the business has turned on replies, you can answer a reminder by WhatsApp or SMS with a short word. Use only these words:

1. To confirm: yes, si, confirm or confirmar.
2. To cancel: no, cancel or cancelar.
3. To change the time: cambiar, reagendar, change or reschedule. You will get up to three times to choose from. Reply with the number or tap the button that matches the time you want.

On WhatsApp, a business may also let you write a short request such as a service and a time. You will be offered available times to pick from. Some businesses ask you to finish the booking on their page instead, and the reply will include a link.

• A reply applies to the appointment that the message was about. If it cannot tell which appointment you mean, nothing changes and you get a text with your manage link.
• Cancelling or changing by reply follows the same rules as the manage link, including any cancellation limits the business has.
• If the time you want is no longer free, you are offered other times instead. Your original appointment stays as it was.
• The bell updates when you reload the page or return to it. It does not buzz your phone.

• Replying with a full sentence. Only the short words above are understood.
• Not seeing a bell. It only shows after you sign in, and only when your phone number is linked to appointments with that business.
• Expecting a WhatsApp message without ticking the box when booking.
• Replying to an old reminder when you have several appointments. Reply to the message for the one you mean.
• Looking for a way to stop messages on the booking page. It has none. Ask the business to change your preferences. WhatsApp and SMS reminders come only if you agreed to them.

Read how to change or cancel a booking and how to sign in.